SwagatOSOraik Systems LLP
Privacy Policy
Effective and last updated: 24 September 2026
About SwagatOS
Oraik Systems LLP operates SwagatOS, software that helps hotels manage reservations, guest enquiries, communications and related operations. Hotels decide what guest information to enter and how to use their connected accounts. This policy describes information handled through SwagatOS and its public site.
Information we handle
Hotels and their staff may provide business and contact details, employee account names and email addresses, and integration settings. Connecting WhatsApp may give SwagatOS business account and phone number identifiers, connection status and credentials needed for the integration. We may process guest names, contact details, booking and stay information, WhatsApp messages and attachments routed through SwagatOS, and message delivery status. Where payments are used, we handle payment status, transaction references and refund metadata. We also keep operational, usage, error and security records needed to run and protect the service.
How we use information
We use it to provide hotel accounts, manage bookings and guest conversations, connect authorised hotel services, send and receive requested communications, record payment outcomes, support users, troubleshoot problems and protect the service. If a hotel enables AI assistance, relevant hotel knowledge, booking context and recent messages may be processed to prepare a response or suggestion. Hotel staff remain able to manage conversations.
Providers and sharing
Information is available to the hotel using SwagatOS and to providers needed for enabled features. These include Meta for WhatsApp Business messaging; PostgreSQL for application records; Cloudflare R2 for private file storage; Cashfree for supported payment flows; Resend when email delivery is enabled; and configured AI providers, including Google Gemini and Groq when those providers are enabled. Each provider processes information relevant to its service. We do not sell personal information.
Retention and security
We keep information while needed to provide the service and for legitimate operational, accounting, security or legal reasons. Temporary WhatsApp attachments are subject to cleanup; files deliberately saved by hotel staff are treated differently. Deleting an account or record may not immediately remove information we must retain for those reasons. We use account access controls, private file storage and encryption for stored integration credentials. No system can guarantee absolute security.
Requests and children
To ask about, correct or request deletion of information, contact the hotel involved or email sales@oraik.co. We may verify the request and coordinate with the hotel before acting. See our Data Deletion Instructions for details. SwagatOS is designed for hotel operations, not for children to create accounts; a hotel may include a minor's details in a guest booking when relevant to a stay.
Changes and contact
We may update this policy as SwagatOS changes. The date above identifies the current version. Contact Oraik Systems LLP at sales@oraik.co with privacy questions.