SwagatOSOraik Systems LLP
Terms of Service
Effective and last updated: 25 September 2026
About the service
Oraik Systems LLP operates SwagatOS, a software service for hotels to manage reservations, guest enquiries, communications and related operations. These terms apply to use of this public site and to hotels and authorised staff using SwagatOS. Any separate written agreement with a hotel governs the commercial terms agreed with that hotel.
Hotel accounts and use
Hotels are responsible for the accuracy of information they enter, the people they authorise to use their account, and keeping account access secure. Hotels must use SwagatOS lawfully and obtain any permissions or guest consent needed for the messages and information they choose to process. Do not use the service to send spam, misuse connected accounts or interfere with other users.
Guests, bookings and payments
Each hotel provides the accommodation and sets its own booking, cancellation and refund terms for guests. SwagatOS helps the hotel manage records and communications; it does not provide the stay. Where a payment feature is enabled, payment processing involves the connected payment provider. A message or return from checkout is not by itself confirmation that a payment succeeded; the hotel should rely on the recorded payment outcome.
Connected services
Features such as WhatsApp messaging, email, AI assistance, storage and payments depend on the hotel's configuration and relevant third-party services. Availability and provider rules may change. Hotels remain responsible for how they use those connections and for following the applicable provider requirements.
Privacy and account requests
Our Privacy Policy explains how information is handled. To request account or personal-data deletion, follow the Data Deletion Instructions. Some records may need to be retained for legitimate legal, accounting or security reasons.
Changes and contact
We may update these terms as SwagatOS changes. The date above identifies the current version. For questions about the service or these terms, contact Oraik Systems LLP at sales@oraik.co.